The front desk that never misses a patient.
Every call answered. Every new patient captured. Even when your whole team is with patients. A custom AI receptionist built for New Zealand clinics — live in seven days.
Every patient who calls and gets voicemail is a patient lost.
Your front desk is with a patient. The phone rings. The call goes to voicemail.
Every call answered. Always.
Your AI receptionist picks up within three rings — in a natural New Zealand voice — even when your whole team is mid-treatment.
New patients won't leave a voicemail. They ring the next clinic instead.
Captured and booked — before they hang up.
Name, contact, reason for calling, and an appointment booked directly into your clinic's calendar. No voicemail tag, no leaks.
Calls outside business hours go nowhere. You never even find out who called.
Always on. Nights, weekends, public holidays.
The same calm, professional answer at 9pm Sunday as 9am Monday. Patients book when they want to book — not when you're at the desk.
The risk is ours, not yours.
Three guarantees, written down, in plain language. Read them properly.
Live fast — or it's free
Your AI receptionist goes live within 24 hours on Connect, or 7 days on Complete. If we're late, your first month is free.
Never lose a patient
Once live, every call your agent receives is answered or captured. If the agent ever has an issue, calls route straight through to you.
We fix it free
If our agent ever drops a call it should have caught, we fix the cause free — and you don't pay for the time between the failure and the fix.
Honest reviews from the businesses we work with.
We're building our AI Receptionist with our founding cohort right now. These reviews are from existing Backbone clients across our wider work — same team, same approach.
"They really take the time to understand how your business actually operates and then build solutions that make things run smoother day to day — rather than forcing you into something generic."
"Backbone has helped my business and I'm looking forward to working with them for years to come."
"Amazing service."
All reviews verified on our Google Business profile.
Built for the calls your clinic actually receives.
Every BackBone AI Receptionist is custom-trained on your clinic — your services, your booking flow, your tone. No templates.
Natural New Zealand voice
Premium voice models tuned for New Zealand accents and the way Kiwis actually talk. Your patients hear a calm, professional human — not a robot menu.
24/7 call answering
Every call answered within three rings. Day, night, weekends, public holidays — never a voicemail again, never another lost new patient.
Books on the call
Direct appointment booking into your existing calendar system, with automatic confirmations.
Captures every detail
Name, contact, reason for calling. Sent to your team for callback if the patient prefers.
Recorded & transcribed
Every call recorded and transcribed. A full, searchable record of what was said.
No leads dropped
If a patient hangs up without booking, we capture what we can and notify your team straight away.
Live in seven days.
A guided onboarding from first call to live deployment. We handle every part of the build.
Discovery call
A 20-minute conversation about your clinic, the calls you receive, and what a perfect answer looks like.
Custom build
We build your AI receptionist from scratch — voice, personality, services, booking flow. Tuned for your clinic, not from a template.
Approval & launch
You hear it, test it, approve it. We go live. Your AI starts answering calls within seven days of signing on.
Patients booked on autopilot
Every call answered. Every new patient captured. Every appointment booked into your calendar — 24/7.
Two plans. Choose what fits your clinic.
No lock-in contracts. Cancel anytime. Live in seven days.
- Custom AI receptionist built for your clinic
- Natural New Zealand voice
- 24/7 call answering
- Captures caller name, contact & reason for calling
- Transcription sent to your team for callback
- Every call recorded and transcribed
- Ongoing support and updates
- No lock-in — cancel anytime
- Everything in Connect, plus:
- Direct appointment booking on the call
- Integrates with your calendar / booking system
- Automatic confirmation messages
- Quote & callback scheduling
- No double-bookings, ever
- Priority ongoing support
- No lock-in — cancel anytime